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Terms of Use

Last updated: 8 November 2026

1. About these Terms

These Terms of Use govern your use of the devoitex.com website and set out the general rules for working with DEVOITEX: how we accept requests, prepare proposals, use AI tools and work with your projects (together, the “Service”). By using the website or sending us a project request, you accept these Terms. If you do not agree, please do not use the Service.

The Service is provided under the DEVOITEX brand by FOP Anna Andriivna Serdiukova (individual entrepreneur, Ukraine), tax ID 3117915209, address: 106/2 Holosiivskyi Avenue, apt. 50, Kyiv 01001, Ukraine, email: support@devoitex.com. This entrepreneur prepares proposals, concludes agreements and issues invoices; the same details are given in section 1 of the Privacy Policy. “We” and “us” in these Terms mean DEVOITEX.

2. How these Terms relate to other documents

  • Privacy Policy — how we process personal data;
  • Service Agreement and the proposal you approve — scope, price, timeline, payment and liability for paid work;
  • non-disclosure agreement (NDA) and data processing agreement (DPA) — where concluded for a project.

If these Terms conflict with the Service Agreement, an approved proposal, an NDA or a DPA, those documents prevail for the work they cover.

3. What we do

DEVOITEX is a team of engineers who build, improve and maintain software for clients: websites and applications, AI integrations and automation, digital products, work on existing software, infrastructure and DevOps, and ongoing engineering. The full list is on the Services page.

We do the work ourselves. AI tools are part of our internal workflow: you do not need to manage AI agents, learn a platform or connect anything yourself. Our engineers make the technical decisions and remain responsible for the delivered result.

We work with clients in Norway, the rest of Europe and other countries: companies, entrepreneurs and private individuals. If you send a request on behalf of a company, you confirm that you are authorized to act for it. If you order services for personal purposes not related to your business or profession, you act as a consumer: these Terms do not take away the rights that consumer protection law of your country gives you and that cannot be waived by contract.

4. Information on the website

  • Information on the website, including descriptions of services, examples and prices, is general and is not a public offer.
  • Prices on the website (“from” prices) are guidelines. The final price, scope and timeline are set in the proposal after we review your request.
  • We try to keep the information accurate and up to date, but it may change without notice.

5. Requests and proposals

  • Please provide accurate information in your request. A few sentences are enough; no specification is needed.
  • Do not send passwords, keys or other access data through the contact form or by regular email. If the work needs access, we agree on a secure way to transfer it (section 7).
  • A request is not an order and does not oblige either party. We reply with clarifying questions or a proposal. We may decline a request, for example if it is outside our expertise or violates section 9.
  • The proposal describes what we will do, the timeline, the price and the payment terms. It is valid for the period stated in it.
  • Work starts only after you approve the proposal and the agreed payment or invoice terms are met.

6. Use of AI in our work

  • Our engineers use third-party AI models and tools to analyse tasks, write, review and test code, and prepare documentation.
  • Engineers set the tasks, review and test AI-assisted results and decide what is delivered. Nothing produced with AI reaches you without review by an engineer, and we are responsible for it in the same way as for any other part of our work.
  • We send AI services only what the task needs and follow the rules in section 4 of the Privacy Policy.
  • You may ask us not to use AI tools on your project, to exclude certain providers or to use only providers you approve. We agree on this in the proposal; it may affect the timeline and price.

7. Your projects, materials and access

  • You may ask us to work only on projects, systems, code and data that you own or are authorized to manage. You confirm that you have the right to give us the materials and access needed for the work.
  • Access to your systems is agreed with you in advance. We request only what is necessary, use it only for the agreed work and receive it in a secure way. You may revoke access at any time; this may pause or limit the work.
  • You are responsible for your own backups of critical data, in addition to any backups made as part of the work.
  • You are responsible for the content of your product and for the decisions about it that remain with you, for example which personal data it collects and which third-party services it uses.
  • Third-party services used in your project (for example, hosting, domains, app stores, payment providers and paid APIs) are usually registered in your name and paid by you under their own terms, unless the proposal says otherwise.

8. Confidentiality

We keep your project materials, source code, business information and access data confidential and use them only for the agreed work. On request, we sign an NDA before we receive access. If we process personal data on your behalf, this processing is governed by a DPA. We mention you or your project publicly, for example in a portfolio, only with your consent.

9. Acceptable use

You agree not to use the website or the Service to:

  • violate any law or the rights of third parties, including intellectual property and privacy rights;
  • ask us to access systems, accounts or data you do not control, or to test the security of such systems without the owner’s permission;
  • create or distribute malware, spam, fraudulent or misleading content;
  • send automated or bulk requests through the contact form or otherwise interfere with the operation of the website.

We may decline requests or stop work that violates these rules.

10. Intellectual property

  • Code, designs, documentation and other results created for you under the agreed work become yours once you have paid for them under the proposal.
  • Our own tools, internal AI workflows, templates, know-how and general-purpose code created before or outside your project remain ours. If such parts are included in your result, you receive a perpetual, non-exclusive right to use and modify them as part of that result.
  • Open-source and other third-party components remain subject to their own licences.
  • The website content and the DEVOITEX name and logo belong to us. You may not copy or use them without our permission, except for quotes with a link to the source.

11. Limitation of liability

The website is provided on an “as is” and “as available” basis; we do not guarantee that it will always work without interruptions or errors. Liability for paid work is defined in the Service Agreement and the approved proposal. To the maximum extent permitted by law, we are not liable for indirect or consequential damages, including loss of profit or data. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intentional misconduct or gross negligence, or the statutory rights of consumers.

12. Ending the work

You may stop working with us at any time under the terms of the Service Agreement and your proposal. We may stop work if these Terms are violated. When the work ends, we hand over the completed results, stop using any access you provided and ask you to revoke it. We return or delete your materials as described in the Service Agreement, the DPA and the Privacy Policy.

13. Governing law and disputes

We provide services remotely to clients in Norway, the rest of Europe and other countries. Unless the Service Agreement or the proposal provides otherwise:

  • These Terms and our cooperation are governed by the law of Norway.
  • We first try to resolve any dispute by negotiation. Write to support@devoitex.com, and we will reply within 30 days.
  • If negotiation does not help, a dispute with a business client is resolved by Oslo tingrett (Oslo District Court). For an international project, we may agree on another law or forum, including international arbitration, in the Service Agreement or the proposal.
  • If you are a consumer, the choice of Norwegian law does not deprive you of the protection given by the mandatory consumer protection rules of the country where you live, and you may bring a claim in the courts of that country where its law allows it.

14. Changes

We may update these Terms and publish the new version on this page with the date of the update. Continued use of the website or the Service after the update means acceptance of the new Terms. Changes do not alter a proposal you have already approved unless we both agree.

15. Language versions

These Terms are published in English and may be translated into other languages. If a translation differs, the English version prevails.

16. Contact

Questions about these Terms can be sent to support@devoitex.com or via the contact form.